At Kapn Chronic Cannabis, we strive to ensure your satisfaction with every purchase, whether in-store at 12 Simcoe St S, Ontario, or through our fast delivery service. Due to the regulated nature of cannabis in Ontario, our Return & Refund Policy is designed to comply with the Cannabis Act and Ontario regulations while prioritizing customer care.
Returns
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Defective or Damaged Products: If you receive a defective or damaged product, please contact us within 48 hours of delivery or purchase at info@kapnchronic.com
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or (416) 837-9073. Provide your order number and photos of the issue.
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Eligibility: Returns are accepted only for defective, damaged, or incorrect products. Due to health and safety regulations, we cannot accept returns of opened or used cannabis products unless defective.
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Process: Approved returns must be returned to 12 Simcoe St S, Ontario, or coordinated with our delivery team. We will inspect the product and, if approved, issue a replacement or store credit.
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Refunds
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Refunds for Defective Products: If a replacement is unavailable, we may issue a refund to your original payment method or as store credit.
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Non-Delivered Orders: If your delivery order fails to arrive due to our error, we will issue a full refund or resend the order at no cost.
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Processing Time: Refunds are processed within 5–7 business days after approval. Contact us at info@kapnchronic.com for updates
Non-Returnable Items
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Opened or used cannabis products (unless defective).
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Products purchased more than 48 hours prior to the return request.
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Products not accompanied by proof of purchase.
Contact Us
For return or refund inquiries, reach out:
📞 (416) 837-9073
📍 12 Simcoe St S, Ontario
🌐 www.kapnchronic.com